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Common Queries

You Asked, We Answered

What are the payment options?

Payments are via credit or master card. You can enter your payment by following the prompts at the checkout. If you have any questions regarding payment please feel free to contact us on 03 9847 7712 or admin@pureorganising.com.au.

What is your return policy?

Our returns policy on products only is to be returned within a 30-day period from the date of purchase. Please email admin@pureorganising.com.au with a photo of the item you wish to return and your order number. Refunds and/or exchanges on products are for damage or faults only and not for change of mind purchases. Postage cost for exchanges will not be reimbursed by Pure Organising and will be at the cost of the consumer.

Do you offer gift cards?

We offer e-gift cards to be purchased through our website click on the drop-down menu and select a price option. E-gift cards can be used for products and services. Must be used redeemed within 12 months.